Electronic Mugging
- February
- 12
A word to the wise: Keep a close eye on every bank statement you get in the mail.
You just can’t be sure everything is on the level with banks and other lending institutions— especially now in this unnerving era of financial turmoil. My experience is that they will nickel and dime the customers to death, unless they’re called on it. The theory, one imagines, is that few acutally do bother to take the time to call them on it. And so, they get away with it.
The problem, though, is trying to figure who “they” are. It’s not the clerks and branch managers working in the neighborhood bank. As far as I can tell, they’re the innocents in this mugging scheme.
But here’s what happened to me.
A couple of years ago, I closed a money market account at a Wachovia branch in Larchmont because the interest rate was so lousy it barely paid for the gas it took to drive there. I also had some certificates of deposit at the bank.
A manager at the bank advised me that by closing the money market, I was opening myself up to monthly service fees for the CDs. To avoid that, she suggested I open a checking account with a minimum balance of $100. I took her up on the suggestion, even though it felt as if I was allowing the bank to hold my money hostage.
Time passed.
Then one day, I received a notice in the mail that indicated that the checking account would be declared “dormant” if I didn’t fill out a form and send it in.
I filled it out and sent it in. All along, I’ve been getting monthly statements listing that silly $100 account I can never use because of the service fee penalty.
Time passed.
Then yesterday, I get a statement in the mail. It says that my checking account is dormant and that $5 has been deducted from the balance. More amazing is that unbeknownst to me, two other $5 service fee deductions had been made, reducing the $100 to $85.
I had received no notice about any change in rules. Nor had there been any deductions mentioned in previous monthly statements .
I called the Larchmont bank and was politely told to call a 1-800 number. I said I did not want to talk to somebody in India or Indiana and demanded to speak to someone there, in the bank, where I do face-to-face people.
A manager did get back to me promptly, and after a short discussion said he would fix the problem. He apologized.
I felt bad for the guy. But I feel worse for the untold numbers of average Americans who may not even be aware that they getting pick pocketed by the great, faceless “They,” who are aided and abetted by the computers and crooked CEOs who love them.





Phil Reisman is a veteran journalist and native of Westchester County. He began his career in 1977 as the head copy boy of a startup New York City newspaper that quickly went belly up. Reisman was not to blame for the newspaper's failure, or so he claims.






